Cutover, reconciliation and hypercare

The cutover-state matrix, the T-72h to T+24h freeze calendar and runbook, the reconciliation gate that closes each wave, four-corner reconciliation against real LN sessions and D365 reports, project-driven reconciliation, rollback and restart semantics, test strategy, governance RACI, and the hypercare model that carries the programme to handover.

What you will be able to do

Introduction

Part 2 described the engine that moves the data. This part describes the weekend — or, more precisely, the twenty-four hours — during which that engine actually runs against a live financial system, and everything the programme does before, during and after to make that run safe: what is open, closed or frozen at each stage, the…

The cutover-state matrix

At any given moment during the cutover window, every object class is in exactly one of three states in each system — open for normal transaction entry, frozen (visible but not modifiable), or closed entirely — and confusion about which state applies to which object class at which moment is one of the most common sources of…

Freeze calendar, blackout window and the hour-by-hour runbook

The cutover window is twenty-four hours, and every wave inside it is dependency-ordered, not calendar-scheduled — but the freeze events leading up to and inside that window are calendar-scheduled, down to the hour:

Load waves, their reconciliation gates, and rollback

Each of the eight waves closes only when its own reconciliation gate passes, and the gate criteria are the same for every wave: reconciliation status must show a pass for every canonical concept touched by that wave, DMF rejects must be exactly zero, and there must be no unresolved Severity-1 defect outstanding against that wave.

Four-corner reconciliation, tolerances and the evidence pack

The finance-owned four-corner reconciliation is distinct from the engine's own technical four-corner delta report described in Part 2, and both names should be used carefully so the two are never confused in a status conversation.

Project-driven reconciliation

Project-driven reconciliation matters more in an LN migration than in most source-platform migrations, precisely because LN's project pegging links purchase orders, production orders and inventory movements directly to project activities in a way many competing ERPs do not attempt at all.

Test and validation strategy, and governance

Validation runs at several layers well before cutover night: unit tests on every transform module run on every pull request; integration tests exercise each wave end to end against a synthetic LN dataset nightly; recon tests run weekly in sandbox against a frozen LN extract;

Hypercare

Hypercare opens at T+24h, the moment the cutover formally closes, and its staffing model deliberately mirrors the cutover team rather than handing straight to a generic help desk: the same SI support lead and migration engineering lead who ran the cutover remain engaged, reporting to the programme director, with the customer's own…

Knowledge check

Summary

The cutover-state matrix and the T-72h to T+24h freeze calendar remove ambiguity about what is open, frozen or closed at any moment. Each wave closes only against its own reconciliation gate, and rollback has a hard, published boundary at T+22h beyond which forward-fix is the only option.